FAQs

If none of the below bring you clarity, never fear, there are no silly questions here. Ask away! (Send us a message)

How do you take payment?

If you check out through the site (vs PayPal), Square will securely process your payment. If you’ve ever been to a craft show or a local restaurant where the business swiped your card using a phone or tablet, chances are that you’ve used Square.

Payments can also be made through PayPal, a secure online payment system which is very easy to use. You may already have an account. If not, you don’t need to sign up to use their service, and can pay directly through their site by credit card.

Payment is expected immediately upon checkout.

How quickly will I receive my order?

Processing occurs ONLY after full payment has been received. Orders will be shipped via the schedule below once fully processed.

All items are shipped via the US Postal Service. Drop offs are made at least twice a week (Wednesdays & Fridays). You will receive an email notification when your order ships.

If you need something ASAP, please add it in the notes during checkout and I will do my best to accommodate. Keep in mind that delivery is subject to holidays that USPS observes and holiday deadlines during the end of the year.

If you have a specific question, please contact me.

Can I get a refund or return my purchase?

I do my best to represent items as true to life and with as much description as possible. Colors tend to vary slightly from screen to screen.

If you have any additional questions that were not answered in the product description, please contact me before purchase!

All sales are final. If there is a mistake with your order or you’re not totally satisfied with your purchase, please let me know within 14 business days of receipt. I accommodate reasonable requests!

Do you take custom orders?

At this time, I only offer custom orders when I am at an event. I take a limited amount of custom orders at each event and usually have some original artwork to choose from.

Keep an eye out for upcoming events on the events page. Any leftover original artwork will be posted to the shop after an event.

How can I start a wholesale account with Lucky Bean Studio?

Please contact me directly to get things started. Typically, I like to chat about your needs as a retailer before we begin.

I also enjoy collaborating on custom products/artwork specific to shops & businesses. We should definitely talk if you have some fun, collaborative ideas!

I have an idea for a (insert illustration intensive project here). Would you be interested in collaborating pro bono?

It depends. I’m always open to collaboration, but there has to be equal amounts of risk for both parties involved.

In general, it’s pretty rude to ask an artist to create anything for free (or for the promise of exposure). I agree with Jessica Hische on when and when NOT to do work for free.

This is part of my FAQ because I’ve been approached by one too many people expecting me to do work for free. No family members, close friends or favorite clients have ever tried to take advantage of me in this way because they value me, my expertise and my work. (So be like them & we’ll get along ❤️ )